Version 2.4, February 2020
We may need to handle personal information about you so that we can provide services for you. This privacy notice tells you how we look after that information. The United Kingdom Debt Management Office (UK DMO) is the data controller.
When we ask you for personal information, we will ensure it is:
Personal data means any information about an individual from which that person can be identified. There are “special categories” of more sensitive personal data which require a higher level of protection; however, we do not collect special category data.
The kind of information we hold about you
We collect, store and use the following categories of personal data:
Why we collect your data and what we do with it
Your personal data is being collected as an essential part of the service we provide, so that we can contact you regarding your response and for statistical purposes. We may also use it to contact you about related matters. We will not use your personal information for marketing purposes or make it available to any other organisation for that purpose.
If we do not have access to your data it may not be possible for us to provide the services to you which you would reasonably expect from us.
The data we collect may be shared with relevant staff in other government departments, agencies and public bodies.
We may be required by law to share your data with financial services regulators to assist with their investigations or initiatives and with police, law enforcement and security services for the prevention of crime and the protection of national security.
We do not disclose personal data to anyone else except as set out above.
Your personal data will be maintained in secured government IT systems here in the UK. From time to time it may be necessary for personal data to be sent overseas to ensure our systems are working appropriately. Your data will only be transferred overseas temporarily and only where equivalent safeguards are in place and when absolutely necessary.
Your personal data are not used for any automated decision making.
Your personal data are used for one or more of the following:
How long we keep your personal data
The duration for which we keep your data will differ depending on the type of information and the reason why we collected it from you. In some cases personal information may be retained on a long term basis.
Our lawful bases for processing personal data is that processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
It is important that we keep your information accurate and up-to-date and so in return, we ask you to:
The data we are collecting is your personal data, and you have certain rights about what happens to it. You have the right:
You can get more details from us on:
The Data Protection Officer firstname.lastname@example.org
Information Assurance RecordsManagementService@dmo.gov.uk
UK Debt Management Office
11 Philpot Lane
London EC3M 8UD
When we ask you for information, the provisions of the law, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as applicable, will be applied at all times. For independent advice about data protection, privacy and data sharing issues or to lodge a complaint, please contact the Information Commissioner at:
ICO Telephone: 03030 123 1113 or 01625 54 57 45
Wycliffe House, Website: www.ico.org.uk
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last reviewed on 24 February 2020.